FAQ
Rosan – the manufacturer of unique
payment jewelry
The payment works in the same way as contactless payments with your payment card. Hold your wearable close to the payment terminal to make a contactless payment. For transaction amounts up to € 50 you don’t have to enter a PIN. For higher amounts you enter the PIN of the debit card linked to your wearable. These payments will be debited straight from your current account, just like payments with your debit card.
You can make payments with your wearable wherever you can currently make contactless payments using your existing debit card.
Please see our detailed guidance here.
To activate your device just follow the instructions supplied with the box of your wearable. Please note that you must activate it within 14 days after delivery.
Rosan Pay wearables are endorsed by your bank and supported by a payments-regulated security platform,
certified at the highest level.
To enable the payment functionality a digital copy of your payment card – ‘token’ – is made and placed on your wearable.
If your jewelry piece is lost or stolen, you can block it via KBC/CBC/KBC Brussels mobile. For more information, please visit your bank’s website:
KBC: kbc.be/wearables
CBC: cbc.be/wearables
KBC Brussels: kbcbrussels.be/en/wearables
You can deactivate your payment jewelry via KBC/CBC/KBC Brussels Internet banking or mobile app. For more information, please visit your bank’s website:
KBC: kbc.be/wearables
CBC: cbc.be/wearables
KBC Brussels: kbcbrussels.be/en/wearables
At the moment we offer our products exclusively to KBC, CBC and KBC Brussels customers in Belgium. Cooperation with other major European banks is coming soon.
Please contact our customer service at info@rosanpay.com
